News

New Customer Support Database Saves Time, Increases Efficiency for L-3 Avionics Customers

GRAND RAPIDS, MI, April 24, 2008 – Today, L-3 Communications Avionics Systems (L-3 Avionics) announced the launch of its Collaborative Customer Database. The database is the new foundation from which L-3 Avionics provides customer support and features a case-number based system that logs individual communications with customers who call the company’s service line at 1-800-253-9525 (or 616-949-6600 international).

“This new system streamlines L-3 Avionics’ customer service by immediately bringing our customer support personnel and engineers up to date on individual customer cases,” said Larry Riddle, vice president of business development. “In many cases, we’re seeing the duration of troubleshooting calls drop 15-20 minutes each, which saves L-3 dealers and repair facility avionics technicians significant time.”

This database enables support personnel and field service engineers to reference previous discussions as well as actions taken in resolving issues.

L-3 Avionics field service engineers can now quickly ascertain what steps have already been taken in solving a customer’s issue, implement additional steps if needed, and follow up aided by a complete record of the matter. Multiple L-3 representatives can better collaborate on each unique issue. Customers can expect to save time and experience more effective resolutions to their issues.

L-3 Avionics Systems has been providing industry-leading avionics technologies to aviation markets for more than 45 years. The company, which is known for bringing cost-effective and advanced technologies to the industry, has recently introduced the SmartDeck® Integrated Flight Controls and Display System, a next-generation avionics suite. Additionally, the company continues to provide a wide array of avionics safety technologies, such as the GH-3000 electronic and J.E.T.® standby instruments, SkyWatch® collision avoidance system, Stormscope® lightning detection system and the IRIS™ Infrared Imaging System.

For more information, please visit the company’s web site at www.L-3Avionics.com.

Headquartered in New York City, L-3 Communications employs over 64,000 people worldwide and is a prime contractor in aircraft modernization and maintenance, C3ISR (Command, Control, Communications, Intelligence, Surveillance and Reconnaissance) systems and government services. L-3 is also a leading provider of high technology products, subsystems and systems. The company reported 2007 sales of $14 billion.

To learn more about L-3, please visit the company’s web site at www.L-3Com.com.

Click here to return to the News page.